Bank of Luxemburg has issued a warning after recently receiving complaints from customers about a phone scam to collect personal information.

Customers have reported that a person speaking with a foreign accent calls with a Bank of Luxemburg caller ID, states that they work at Bank of Luxemburg, then requests personal information.

According to the Federal Communications Commission (FCC), this type of scam is referred to as “spoofing” and occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. U.S. law and FCC rules prohibit most types of spoofing.

Bank of Luxemburg Vice President of Retail DeAnna Tittel said the bank would never try to collect information over the phone.

“If you receive a phone call from a caller ID associated with Bank of Luxemburg or a person claiming to be a representative of the bank asking for personal information, do not engage in conversation,” Tittel said. “Hang up and call Bank of Luxemburg directly at a legitimate phone number listing to report the incident.”

Tittel also recommends looking to the FCC’s consumer guidelines below if you believe you’re the victim of “spoofing”:

+ Never give out personal information such as account numbers, Social Security numbers, mother’s maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.

+ If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company’s or government agency’s website to verify the authenticity of the request.

+ Use caution if you are being pressured for information immediately.